Effective Date: August 20, 2026
Last Updated: August 20, 2026
Solvra Privacy Policy
Solvra ("Solvra", "we", "us", or "our") operates a marketplace that connects customers with service providers. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Solvra mobile application, website, and related services.By using Solvra, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to create accounts, provide our marketplace services, process bookings and payments, communicate with users, maintain security, and improve Solvra.
Information You Provide
Depending on how you use Solvra, we may collect:
Depending on how you use Solvra, we may collect:
- Full name
- Email address
- Phone number
- Account credentials
- Profile photo
- Address or service location
- Service preferences
- Provider business information
- Service descriptions and pricing
- Booking information
- Messages exchanged through Solvra
- Reviews and ratings
- Photos or other content you choose to upload
- Payment and transaction information
- Information provided when contacting customer support
- Messages exchanged through Solvra
2. Location Information
Solvra may request access to your location to help you discover relevant service providers nearby and improve the booking experience.You can manage location permissions through your device settings. If you choose not to provide location access, some location-based features may not function as intended.
3. Payment Information
Payments for services are processed through Solvra's payment infrastructure and/or third-party payment service providers.Customers do not pay providers directly through an external transaction. Payments made through Solvra may be held securely while the service is being completed and released to the provider in accordance with Solvra's payment and booking process.Where payment information is processed by a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and applicable requirements.Solvra does not need to store complete payment card information where that information is securely handled by our payment processing partners.
4. How We Use Your Information
We may use personal information to:
- Create and manage your Solvra account
- Connect customers with relevant service providers
- Display provider profiles and services
- Facilitate payments and payment releases
- Hold and manage payments in accordance with our marketplace process
- Enable communication between customers and providers
- Send booking and service notifications
- Process reviews and ratings
- Provide customer support
- Verify accounts and help prevent fraud
- Detect and investigate suspicious activity
- Maintain the security of Solvra
- Diagnose technical issues and improve app performance
- Analyze how users interact with our services
- Improve our products and features
- Comply with applicable legal and regulatory obligations
We only use personal information for legitimate and relevant purposes connected to providing and improving our services.
5. How We Share Information
We may share information when necessary to operate Solvra and provide our services.
Customers and Providers
To facilitate a booking, certain information may be shared between customers and providers.For example, a provider may receive information necessary to fulfil a customer's booking, such as the customer's name, service requirements, booking details, and relevant service location.Similarly, customers may be able to view information about providers, including their name, profile, services, ratings, reviews, availability, and other information the provider chooses to make available through Solvra.
Service Providers and Vendors
We may use trusted third-party companies to provide services such as:
- Payment processing
- Email address
- Cloud hosting
- Authentication
- Analytics
- Notifications
- Customer support
- Security and fraud prevention
- Technical infrastructure
These providers may process personal information on our behalf and are expected to protect the information they process.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from authorities
- Protect the rights, property, or safety of Solvra, our users, or others
- Investigate fraud, abuse, security incidents, or violations of our terms
We do not sell your personal information to third parties.
6. Communication
Solvra may send you communications related to:
- Account activity
- Booking confirmations
- Payment activity
- Security alerts
- Customer support
- Important changes to our services
- Booking requests
Where permitted, we may also send promotional communications. You can opt out of non-essential marketing communications.Transactional and security-related communications may still be sent when necessary to provide the service.
7. Reviews, Ratings, and User Content
If you submit a review, rating, photo, message, or other content through Solvra, that information may be visible to other users where the relevant feature is designed to make it publicly or privately available.You should avoid submitting sensitive personal information that you do not want other users to see.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.However, no internet-based service can guarantee absolute security.You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal or regulatory obligations.When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.Some information may need to be retained for a longer period where required by law or where necessary to establish, exercise, or defend legal claims.
10. Account and Data Deletion
You may request deletion of your Solvra account and personal information by contacting us using the details provided below or through any account deletion functionality made available within the Solvra application.When you request deletion, we will review and process the request in accordance with applicable law.Some information may be retained where we have a legal obligation or legitimate reason to retain it, including information necessary for financial records, fraud prevention, dispute resolution, or legal compliance.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of certain processing
- Request information about how your personal information is processed
- Lodge a complaint with the relevant data protection authority
We may need to verify your identity before fulfilling certain requests.
12. Third-Party Services
Solvra may integrate third-party services to support features such as payments, analytics, authentication, communications, maps, hosting, and security.These third parties may process information according to their own privacy policies and contractual obligations.Where third-party SDKs or services collect information through Solvra, we take their relevant data practices into account when completing our App Store privacy disclosures.
13. Analytics and Usage Information
We may collect information about how users interact with Solvra, including information such as:
- App interactions
- Feature usage
- Device information
- Operating system
- App version
- Crash and diagnostic information
- General performance information
We use this information to understand product performance, identify issues, improve functionality, and develop new features.
14. Cookies and Similar Technologies
If you use Solvra through our website, we may use cookies and similar technologies to maintain functionality, remember preferences, understand website usage, and improve our services.You can manage certain cookie preferences through your browser settings or any cookie controls we provide.
15. Children's Privacy
Solvra is not intended for children who are not legally permitted to use marketplace services.We do not knowingly collect personal information from children where such collection is prohibited by applicable law.If you believe a child has provided personal information to Solvra without appropriate authorization, please contact us so that we can take appropriate action.
16. International Data Transfers
Some of our service providers may process information outside Nigeria.Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data practices.
When we make material changes, we may provide notice through the Solvra application, website, or other appropriate communication channels.The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
When we make material changes, we may provide notice through the Solvra application, website, or other appropriate communication channels.The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to request deletion of your personal information,
contact us at:
Solvra
Email: support@solvra.africa
Website: https://solvra.africa
Address: Kubwa, Abuja
contact us at:
Solvra
Email: support@solvra.africa
Website: https://solvra.africa
Address: Kubwa, Abuja
19. Consent
By using Solvra, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed as described above, subject to applicable law and your available privacy rights.